Frequent questions
How do I find the products in the online store of Greenwich?
How do I find the products in the online store of Greenwich?
You can do it in the following ways:
- Consult or look for the products you want to buy through the search engine on the upper left, where you can enter the name of the product you are looking for.
- Selecting the product category in which you are interested, and once selected, all the associated products will be shown in the product category.
When you find the product you want, you can consult all the available information, click on the ‘See’ button. If you do not find the product you are looking for, please send us an email to atcluente@malatasgreenwich.com.
How can I add the products to my cart?
How can I add the products to my cart?
If you have decided to buy a product, click on the "Add to the cart" button that is in the lower right corner of the images of each product. This option will take you to a new screen where you must introduce the desired amount, and making Clik again in the “Add to the cart” button that appears to the right of the price / unit, you will definitely add the desired product. Pressing the "Return" button, you can continue with the selection process and add new products.
How can I know what I have bought?
How can I know what I have bought?
You can check the basket at all times in the "My basket" button in the upper right of the page. You just have to bring the mouse closer and a drop -down list will be displayed with all the added items.
What payment methods do I have?
What payment methods do I have?
You can make your order in euros by selecting any of the following payment methods:
- Credit card
- PayPal
- Bank transfer
In case of cards we accept the credit cards shown in the web payment pages. We will authorize your credit card at the time of your order. In the event that the amount cannot be charged, regardless of the reason, the order will be immediately canceled. To avoid fraud, payments made through this website will be managed with the banking entities involved.
In case of payment by transfer, an email will be sent by informing the beneficiary account and must put the assigned order number.
How can I know the status of my order?
How can I know the status of my order?
Once the order is confirmed and the payment will be sent, we will send you a link, through which you can be informed at all times of the status of your order.
Can I return the order?
Can I return the order?
It is important that if you have decided to cancel the order, before it has come to you, you get in touch with us through the email atcluente@maletasgreenwich.com to cancel the order to try to avoid being delivered to the carrier. In the event that your purchase is already in transport, we will proceed to collect the purchase and pay you the amount of it, deducting the costs of collecting transport.
In any case, keep in mind that you have 14 days from the delivery of the product for its return, we pray you check the status of your order once the carrier has given it to you.
Guarantee conditions
Guarantee conditions
All our products have a three -year guarantee that covers possible manufacturing defects, starting from the moment of purchase of the item. Please keep the guarantee conditions in mind:
- The guarantee is limited to the value of the product. It does not cover damage caused by accidents, misuse or carelessness.
- Keep the purchase document (ticket or invoice) that will reach you with your order. It is essential for the guarantee to be effective
- Do not try to fix yourself the damage or take it to another company. Contact us or go to a store GREENWICH of your city. Product manipulation by third parties annuls the guarantee.
- We will study the damage your article presents to verify that the guarantee is applicable, in which case we will repair it or, if not possible, we will replace it with a new one. Of course, if it is a defective product we will assume the return expenses, provided you communicate this circumstance within 48 hours from the receipt of the order.
- The closures of our products are designed to avoid accidental opening, but cannot avoid the manipulated of the article or the theft.
Shipping costs
Shipping costs
Shipping to Spain (Peninsula):
For an order exceeding € 30, shipping costs are free.
For orders below € 30, shipping costs are at least 5.77 euros per order.
Delivery period: 24-48 hours
Shipping to Portugal:
For an order exceeding € 60, shipping costs are free.
For orders below € 60, shipping costs are 7.99 euros per order.
Delivery period: 3 to 7 days
Shipping to France (Peninsula) and Belgium:
For an order greater than € 100, shipping costs are free.
For orders below € 100, shipping costs are 15 euros per order.
Delivery period: 3 to 7 days
Shipping to Germany:
For an order greater than € 100, shipping costs are free.
For orders below € 100, shipping costs are 15 euros per order.
Delivery period: 3 to 7 days
Ireland, Finland, Estonia, Lithuania, Latvia
For an order exceeding € 200, shipping costs are free.
For orders below € 200, shipping costs are 20 euros per order.
Slovakia and Slovenia
For an order exceeding € 150, shipping costs are free.
For orders below € 150, shipping costs are 15 euros per order.